1. Returns & Refunds Eligibility
At NEOCOMPUTERS LTD, we strive to provide high-quality electronic products. If you are not satisfied with your purchase, you may request a return or refund under the following conditions:

Defective or Damaged Items: If you receive a defective or damaged product, please contact us within 7 days of delivery.
Incorrect Item Received: If you receive the wrong item, please notify us within 7 days for a replacement or refund.
Unopened & Unused Products: Unopened and unused items can be returned within 14 days of delivery.

2. Non-Returnable Items
We do not accept returns or refunds for the following:

Software & Digital Products (including licenses and downloads)
Used or Opened Products (unless defective)
Customized or Special Order Items

3. Return Process
Contact Us: Email our support team at [your email] with your order number and reason for return.
Approval & Instructions: If eligible, we will provide return instructions.
Ship the Item Back: The product must be returned in its original packaging with all accessories. Customers are responsible for return shipping costs unless the return is due to a defect or our error.
Inspection & Refund: Once received, we will inspect the item and process a refund to your original payment method within 7-14 business days.

4. Refund Method
Refunds are issued to the original payment method used for the purchase.
Processing times may vary depending on your bank or payment provider.

5. Contact Us
For any refund or return inquiries, please contact us at:
📧 Email: [[email protected]] 📞 Phone: [+44 7863352242]

We value our customers and aim to provide the best service possible. Thank you for shopping with NEOCOMPUTERS LTD!