1. Order Processing Time
All orders are processed and shipped within 1-3 business days from the time the order is placed, excluding weekends and public holidays. You will receive an order confirmation email once your order has been successfully placed and another email when your order is shipped.

2. Shipping Methods & Costs
We offer the following shipping options:

Standard Shipping: Delivery time: 5-7 business days
Express Shipping: Delivery time: 2-3 business days
International Shipping: Delivery time varies by destination, generally 7-14 business days
Shipping costs are calculated at checkout based on the shipping method selected and the delivery address. Free shipping is available on orders over a certain amount, which will be displayed at checkout.

3. Shipping Destinations
We currently ship to the following regions:

United Kingdom
Europe
United States
Canada
International Locations
Please note that for international orders, customs duties, taxes, and import fees may apply. These charges are the responsibility of the customer and are not included in the shipping cost.

4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can track the status of your shipment on our carrier’s website using this tracking number.

5. Shipping Delays
While we strive to ensure timely delivery, please note that shipping times may be affected by factors such as weather conditions, customs processing, or carrier delays. If your order experiences a significant delay, please contact us for assistance.

6. Incorrect Shipping Information
It is the customer’s responsibility to provide accurate shipping information. If incorrect shipping details are provided, we may need to charge additional shipping fees or cancel the order.

7. Lost or Stolen Packages
NEOCOMPUTERS LTD is not responsible for packages that are lost, stolen, or damaged after delivery. We recommend checking with the carrier or your local postal service if you experience any issues with your delivery. If you believe your package is lost or stolen, please contact us immediately so we can investigate.

8. Contact Us
If you have any questions regarding shipping or need assistance with your order, please don’t hesitate to reach out to us:
📧 Email: [[email protected]] 📞 Phone: [+44 7863352242]

Thank you for choosing NEOCOMPUTERS LTD for your electronic needs! We look forward to serving you.